Elements and Performance Criteria
- Obtain and evaluate planning information
- Information requirements are identified accurately and re-evaluated at regular intervals
- Information is collected in time to be of use
- A variety of sources of information are regularly scanned for usefulness, reliability and cost
- Opportunities are taken to identify, establish and maintain contacts with those who may provide useful information
- The needs of clients are researched, confirmed and assessed
- Alternative methods of collecting information are identified and utilised when normal information routes are blocked
- Information is collated and organised into a form to optimise planning
- Conclusions drawn from relevant information are based on reasoned argument and appropriate evidence
- Forecast trends and developments which affect service delivery goals
- Forecasts are based on the best information available within given constraints of cost and time
- Assessments of future trends and developments are made at appropriate time, on a regular basis, and prior to planning
- The assumptions made and degree of certainty are clearly stated
- The impact of the relevant trends on the operations of the area of control are clearly illustrated
- The forecasts provide suitable quantitative information for taking decisions on resource allocation
- Review systems are used to identify and evaluate service needs in area of control
- Risk management aspects are calculated and included in planning
- Coordinate planning
- Networks are established as required to ensure all stakeholders are informed and involved
- Stakeholders who may be affected by strategies developed are included in the planning process
- Strategies are communicated to appropriate personnel
- The work of stakeholders is coordinated to ensure efficiency and effectiveness
- Develop strategies to support organisational goals
- Negotiate and secure agreement for strategies
- Negotiations are conducted ethically
- Concessions made remain consistent with the original intentions and with the objectives of the organisation
- Communication channels are kept open whilst additional support, arguments or further evidence is obtained when agreement is not immediately possible
- Agreements which have wider implications for the organisation are considered and relevant stakeholders are advised and consulted
- Provide professional and technical direction and advice
- Professional and technical advice is provided either on request or where it will improve the quality of strategic decisions
- Professional and technical advice is provided in a timely manner
- Personal preference or opinion offered is clearly distinguished from professional or technical advice
- Interests are declared when the interests of the manager's own area affect the advice given
- Establish/revise systems for future service delivery